① The camera is occupied. It may be that the camera was not exited in order last time it was used, and it returned directly to the main interface. The correct operation method is to click the arrow mark in the upper right corner to exit
② After updating the new version, there is no image when the camera is turned on. The correct operation method is to click the arrow mark in the upper right corner to exit and re-enter the photo taking program.
③ The camera cable connected to the RK board or driver board is loose
④ The serial port cable is loose
⑤ The camera is abnormal
① Check whether there are stains on the two electric contacts. You can wipe them with alcohol.
② Re-plug the wire head, or plug it in another host interface.
③ Exit the software and re-enter the test.
③ If it still doesn’t work, the hand tool needs to be returned to the factory for inspection.
①A3/A6 (need to be opened with a computer)
Domestic server backend address: http://service.bitmoji-zm.com
International server backend address: http://a3ff-service.bitmoji-zm.com
①The backend operation video can be viewed on the enterprise WeChat micro disk or WeChat public account.
Download link for A3 domestic version: http://d.bitmoji-zm.com/a3
Download link for A3 international standard version: http://d.bitmoji-zm.com/a3hw
Download link for A3 neutral version: http://d.bitmoji-zm.com/a3z
Download link for A6 domestic version: http://d.bitmoji-zm.com/a6
Download link for A6 international standard version: http://d.bitmoji-zm.com/a6hw
Download link for A6 neutral version: http://d.bitmoji-zm.com/a6z
①It is normal for the photo taking time to be about 30 seconds. You can check the timer.
①Check whether there is any hidden in the settings. Turn off the hidden and restart the test. If there is no hidden, restart the test directly.
①Check the spam.
①The activation video will be displayed in the operation video.
The overall operation video of A3 introduces the moisture detection steps and precautions.
Check whether the handle device is connected to the machine.
① Re-plug the wire head, or plug it in another host interface.
② Restart the instrument
When the screen shows that it is connected.
① Check whether there are stains on the two contacts. You can wipe them with alcohol.
② Check whether the two contact points are firmly attached to the skin, and the handle and face should be as parallel as possible to avoid tilting.
It will be displayed after the customer enters it in the background of the institution.
①Uninstall and reinstall the software.
①It may be that the touch screen calibration is inaccurate. Try it more in the left, up, down, and right of the area you clicked.
①Open the “AI” small icon next to each part in the single value adjustment.
①Provide the operation video directly
①It may be a network problem. Try it a few more times.
①The examples will be automatically deleted after adding your own products and projects.
①There was a bug when uploading, you can try again.
